Service Desk Specialist
Wrocław
Regular
UoP: 5 500 - 6 300 PLN
Requirements
/ Your Skills
- Proficient in diagnosing and repairing computer hardware: laptops, docking stations, monitors, printers, phones
- Experienced with operating systems: Windows 11, Linux, macOS, Android, iOS
- Skilled in working with software tools: M365, VPN, Active Directory, Azure AD
- Knowledgeable in computer networks: LAN/WAN/WLAN
- Experienced with ticketing systems (Jira) and documentation tools (Confluence)
- Strong analytical and problem-solving skills
- Excellent communication skills, enabling teamwork and effective stakeholder support
- Higher education or technical degree in IT
- Willing to work on-site (with occasional remote work options)
Duties
/ Your Role
- Supporting company employees with IT equipment and systems
- Assessing and escalating issues according to procedures and pathways
- Installing and configuring computer hardware and software
- Collaborating with employees handling infrastructure and IT system tasks
- Managing the equipment inventory and supporting the purchasing process
- Conducting inventory of equipment, software, and company domains
- Creating technical and process documentation
- Improving processes to reduce L1 workload
- Providing technical support for day-to-day office operations
Technology Stack
/ Your Expertise
- Linux
- Windows
- Mac OS
- Microsoft 365
- LAN/WAN/WLAN
The IT team is essentially responsible for saving the world—keeping the company’s systems under control and running smoothly. Their biggest project is the Helpdesk. The team primarily supports internal clients but also serves as a Point of Contact (PoC) for external vendors.
The IT team has achieved many successes, including implementing large company-wide tools, relocating two of our offices to new locations, and designing and implementing internal IT processes and procedures.
The team mainly operates from offices in Wrocław and Kraków. Key technologies they work with include Windows, Office 365, Linux, Atlassian (Jira, Confluence), and Slack.
Although every member of the IT team is unique, they are all closely bonded, and teamwork is their strength. There’s never a dull moment in this team—their office space is always full of energy and life.
Sounds good to you?
/ Then appply for it!
Sabina Rowińska
Recruitment Lead
Our Recruitment
/ Process
CV Review - Have you applied? That’s great! We will verify your profile
Let’s get to know each other better - A short phone conversation with a recruiter
An F2F meeting / recruitment task - Share your experience with us - a conversation with a technical person and team leader
Feedback / job offer - We believe in feedback culture - you'll always get a response from us
Individual approach for every candidate
Every role is different. We respond to the needs of each candidate and the position applied for. This way, you get the best recruitment experience and we get the best team members.
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Fast process
Nobody likes waiting around. On average, from initial application to final decision, our process takes around 2 weeks. We make a conscious effort to not keep people in the dark.
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Short decision paths
A quick decision path means less people to complicate the process. From HR to department leaders, this short path results in fast answers and clear decisions.
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Feedback always provided
We appreciate the time, effort and respect every candidate gives us, so we always give feedback to help you progress, regardless of the decision.
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Low percentage of rejected job contracts
Very few of our offers are rejected. Between our long reputation and the engaging projects we can offer, we’re confident we can find the ideal place to help you develop and grow.
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