Thanks to the new mBank.pl website, we are even better able to meet our customers’ needs and strengthen our position as a leader in digital banking. We developed the website together with Univio, which was responsible for the technology, and mServices, which ensured its modern design and user experience.

Univio demonstrated not only a high level of technological expertise, but above all a strong understanding of the realities of the building materials industry. We value their flexibility and ability to translate complex IT challenges into practical solutions that support our day-to-day operational work.

Over the past 12 months, sales through SIG’s e-commerce platform, built together with Univio, have exceeded PLN 400 million. This confirms that the online channel continues to support the growth of our business.

The AI assistant implemented by Univio has streamlined our work by automating responses to enquiries and helping customer service staff access information quickly. We evaluate our collaboration with Univio very positively. The team was responsive, competent, and receptive to our needs, and the project was delivered efficiently and in line with the agreed objectives.

Our collaboration has been ongoing since 2021 and continues to grow. Univio’s role has evolved - from an external vendor to a trusted partner we work with in a hybrid model, with our teams collaborating side by side every day. As a result, delivery runs smoothly, even though the tasks are highly ambitious.

We have been working with Univio since 2010, from headless commerce implementation and Omnibus compliance to rebranding and infrastructure migration. We value the team’s commitment, timely delivery, and relationships that translate into the quality of our joint projects.

Developing the e-commerce platform with Univio was a strategic business decision. Thanks to configurators, integration with ERP, PIM, and WMS, and process automation, we increased online revenue by 125% and the number of transactions by 95%. Working with Univio helped us translate the needs of technical B2B customers into an efficient, scalable solution.

One of the key goals of the project was to simplify our e-commerce landscape and gradually move away from legacy solutions. Thanks to our cooperation with Univio, we were able to launch the new platform as planned, without disruption for customers and without interrupting order processing. It was an important step in our digital transformation.

The launch of the sales platform has significantly improved the way our customers order spare parts. The implementation process itself went very smoothly, and cooperation with the Univio team was well organized, enabling a seamless launch of the new solution.

Univio convinced us not only with the technological solutions proposed for the project, but also with a coherent plan for the entire implementation. We rate the overall cooperation very highly. The Univio team dedicated to the project proved to be a group of specialists who efficiently translated our business requirements into the B2B Portal.

Since 2017, Univio has been our trusted technology partner. Their team has successfully delivered projects supporting the development of our digital services - from IT architecture, CMS implementation, and a mobile application to a loyalty programme, system integrations, and the sale of additional services. We value Univio’s professionalism, expertise, and flexibility.